Delete your account
You can delete your Empire After Services account and the personal data that comes with it here, or in the After Services app. You don't need to give a reason.
What happens at once
- Your account closes and you're signed out everywhere, including the app and any AI connection.
- Room requests you sent that are still waiting are withdrawn, and the owner is told.
- If you list places, they're hidden from everyone, and requests waiting for you are declined.
- We email you a link to keep your account. It works for 7 days.
During the next 7 days
- Your details, saved homes and messages are kept, so you can change your mind. Meanwhile the account can't be used, and any homes or Market items you listed stay hidden.
- To keep it, open the link in the email, or sign in with a code and choose Keep my account.
After 7 days
- We erase your name, email, phone, saved homes and searches, documents, sign-in records, and what our assistant Terra remembered.
- Your words in conversations are replaced with "[deleted]". The other person's own messages stay with them.
- If you listed places, they're deleted with their photos and your payment details.
- If another Empire company (Empire Digital, EmpireO or EGPN) has your details, we record a request for it to delete them too. These requests don't reach them automatically yet.
What stays
- Records of room requests, bookings and payments, without your name or email, as financial records.
- A record that your account was closed and erased, and when.
- Our security log of what was done on the account. It can still show the email address the account used.
When it has to wait
We can't close an account while a ride you're taking or driving isn't over, while an airport pickup is assigned or paid, or while a confirmed stay is under way or starts within 7 days. We tell you which one, and nothing changes.
Who to ask
The company responsible for your data: to be confirmed.
Grievance officer: to be confirmed. Until one is named, tell us here and we reply by email.