Privacy Policy

We collect information you provide directly, including your name, email address, phone number, nationality, travel details, current location, and accommodation preferences when you create an account, book airport pickup, search for housing, or contact us.

We automatically collect usage data such as IP address, browser type, device information, pages visited, and interactions with our airport pickup booking, housing search, area guides, and settlement service features.

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze platform usage. See Section 7 for our full cookie policy.

To provide and maintain our airport pickup, post-arrival accommodation, settlement services, housing search, and area guide features.

To coordinate your airport pickup logistics and match you with suitable accommodation options based on your preferences, budget, and location requirements.

To personalize your experience, deliver relevant listings, and improve our platform features.

To communicate with you about your bookings, service updates, and new listings that match your criteria.

To facilitate communication between tenants and landlords or property managers.

To analyze usage patterns and improve platform performance, security, and reliability.

To comply with legal obligations and enforce our terms of service.

We do not sell your personal information to third parties.

Your contact details and housing preferences may be shared with landlords or property managers when you express interest in a listing or make a booking, with your consent.

We may share data with trusted service providers who assist in operating our platform (e.g., cloud hosting, email delivery, analytics, payment processing). These providers are bound by data protection agreements.

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of Empire After Services, our users, or others.

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits.

We restrict access to personal data to authorized personnel who need it to perform their job functions.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We retain your personal data for as long as your account is active or as needed to provide our services.

When you delete your account, we will remove or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as booking records.

Aggregated usage and housing market data may be retained in anonymized form for platform improvement purposes.

Access: You have the right to request a copy of the personal data we hold about you.

Correction: You may request that we correct any inaccurate or incomplete data.

Deletion: You may request that we delete your personal data, subject to legal obligations.

Portability: You may request your data in a structured, machine-readable format.

Objection: You may object to the processing of your data for direct marketing purposes.

Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at privacy@empireafterservice.com.

Essential cookies: Required for platform functionality such as authentication and session management. These cannot be disabled.

Analytics cookies: Help us understand how users interact with our platform. You may opt out of these via your browser settings.

Preference cookies: Store your settings such as preferred areas and housing filters for a better experience.

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and data protection agreements, in compliance with applicable data protection laws including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email to your registered address.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Empire After Services Email: privacy@empireafterservice.com Website: empireafterservice.com