Terms of Service
Last updated: 8 October 2026. These terms govern your use of the Empire After Services platform.
1. Who we are and what these terms cover
Empire After Services is run by EMPIREO SIA, a limited liability company (SIA) registered in Latvia, registration number 50203644261, Tērbatas iela 14-3, Riga, LV-1011, Latvia ("we", "us"). These terms are the agreement between you and us when you use the Empire After Services website and apps ("the Platform"). They apply to students and other tenants, providers (homeowners, landlords and drivers), and visitors. Our full details are in the Legal notice at /imprint. Nothing in these terms takes away a right you have under mandatory consumer law where you live.
2. Eligibility and accounts
You must be at least 18 years old and able to enter contracts to use Empire After Services. You are responsible for the accuracy of your account information, for keeping your sign-in details secure, and for activity under your account. Before activating a provider account or confirming a booking we may ask for identity and supporting documents; how we use them is explained in the Privacy Policy.
3. What the Platform is
Empire After Services is an online marketplace that introduces students and other newcomers to Europe ("tenants") to accommodation providers and to drivers, and offers help in the first weeks after arrival. We are an intermediary: we do not own, let or manage the homes, and we do not drive. The tenancy is a contract directly between you and the provider; a ride is a contract directly between you and the driver. A person from Empire After Services is reachable on WhatsApp for anyone who wants human help finding a home. A home marked as checked was visited in person by someone from Empire After Services, and the listing says who and when. A visit is a look at the home and at the documents the provider gave us; it is not a survey, an inspection by an authority or a guarantee of condition. Homes are listed in the order you choose (for example by price or distance); no provider can pay for a better position. Some providers are businesses and some are private individuals; where a provider is a private individual, the consumer-protection rules that apply to businesses may not apply to that tenancy.
4. Tenant obligations
Tenants agree to provide accurate personal information, pay rent and deposits on time as the rental agreement requires, treat the accommodation and shared spaces with care, follow house rules and local regulations, and tell the provider and Empire After Services about issues that affect safety or habitability. Giving false information or pretending to be someone else may lead to the closing of your account.
5. Provider obligations
Providers must make sure that listings are truthful, current and not misleading, and must say whether they act as a business or as a private person. Homes must comply with the housing, fire-safety and tenancy rules of the place where they are. Providers must have the right to let the home, deliver it as advertised, meet their obligations under the rental agreement, and must not discriminate on any ground protected by law. Drivers must hold the licence, insurance and vehicle approvals the law of the country requires for carrying passengers, and must keep them valid. Empire After Services may remove a listing or a driver that receives sustained complaints, fails a safety check, or does not cooperate in resolving a dispute.
6. Acceptable use
You agree not to post false or misleading listings, harass or discriminate against anyone, use the Platform to move a conversation off it in order to avoid fraud protection, copy data in bulk, send malware, infringe the rights of others, or break the law. We may suspend an account without prior notice where safety is at risk, and otherwise after telling you why.
7. Bookings, payments, and fees
Requesting a home is free: Empire After Services charges you no fee and takes no card when you send a request. The provider has 24 hours to answer. If they confirm, you pay the rent to the provider directly — by the provider's payment link or bank details, shown on your request page — and Empire After Services does not hold, receive or pass on that money. Utilities, a deposit and any other cost are the provider's own terms, set out in the listing or in the provider's payment instructions. Requests sent before booking became free were made under the terms shown at the time: the rent for the stay plus Empire After Services's service fee of 6% was held on the card and charged when the provider confirmed. For providers: listing a home and taking bookings are free — Empire After Services charges providers no fee. From 30 September 2026 until 7 October 2026, bookings a provider confirmed carried a fee of 3% of each month's rent; every month of that fee not already paid is waived and will not be charged.
8. Rides and airport pickup
A ride is arranged between you and an independent driver; Empire After Services introduces you and shows the price first. The fare is measured on the trip from the distance and time travelled and is never more than 20% above the price you were shown. You pay the driver directly, and Empire After Services takes no part of it. Where the law or the ride page requires payment by the driver's payment link rather than in cash, you pay that way. Airport pickups are agreed with a person from Empire After Services on WhatsApp, and the price is agreed there before you commit. The driver, not Empire After Services, is responsible for carrying you safely and for holding the licences and insurance the law requires.
9. Cancellations and refunds
While a request is pending you may withdraw it from your bookings page; nothing has been charged. Rent you pay a provider directly is between you and the provider under your agreement with them, including any refund or deposit return; Empire After Services has not received it and cannot refund it, but a person from Empire After Services will help you raise it with the provider. For a booking made before booking became free that is cancelled after the card was charged, a person from Empire After Services will be in touch with you about the refund. Contact us on WhatsApp (+91 97784 18074) or through the /contact page. Nothing here limits any right to cancel or to get money back that you have under the consumer law of the country where you live.
10. A person from Empire
A person from Empire After Services is reachable on WhatsApp in English, Hindi, Malayalam and Tamil. They can answer questions about a home or the service and look for a home in one of our cities on request. They do not sign anything on your behalf: any rental agreement you sign with a provider is a direct contract between you and that provider, and Empire After Services is not a party to it.
11. Terra, our AI assistant
Terra is software, not a person. It can help you find homes, understand places and plan rides, and it can draft a message or propose a next step. It can be wrong, so check what matters on the listing itself or with a person from Empire After Services. Terra does not give visa, immigration, legal or tax advice, and never requests a home, cancels a booking or changes your account unless you confirm. You can use Empire After Services without Terra.
12. Liability between tenants and providers
Empire After Services provides the Platform and introductions and is not a party to any rental agreement or ride. We do not guarantee how any user behaves, the condition of any property, or how a tenancy turns out. Raise disputes with us on WhatsApp or through the /contact page; we will help in good faith but cannot impose remedies outside the Platform. Local tenancy law governs the rights of tenant and provider.
13. Your content and licence to us
When you post listings, photos, reviews, messages or other content ("Your Content"), you keep ownership. You give Empire After Services a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, resize or watermark (for technical reasons), display and use Your Content to run and promote the Platform. The licence ends when you delete Your Content or close your account, except for backup copies kept for a limited time and content already shared with other users. You promise that you have the right to give us this licence, including for any person who appears in a photo.
14. Intellectual property
The software, design, branding and original content of the Platform that is not Your Content belong to EMPIREO SIA or its licensors. The Empire After Services name and logos may not be used without written permission. Listing photos belong to the provider who uploaded them.
15. Our liability
We are responsible to you for loss caused by our own breach of these terms or by our negligence, as the law requires. We do not exclude or limit liability for death or personal injury, for fraud, for intentional harm or gross negligence, or for anything else the law does not allow us to limit — including your rights as a consumer. Beyond that, and to the extent the law allows, we are not liable for loss that was not a foreseeable result of our breach, for the acts of providers, drivers and other users, or for the outcome of any immigration, study or travel matter. The Platform is provided with reasonable care and skill but we cannot promise it will always be available or free of errors.
16. Providers' responsibility to us
A provider who is a business or acts in the course of their trade agrees to compensate Empire After Services for loss and claims by third parties that result from the provider's listing, their breach of these terms, or their breach of the law. This does not apply to tenants or to any person acting as a consumer.
17. Ending your use
You may close your account at any time from your profile, or by following /data-deletion. We may suspend or close your account if you seriously or repeatedly break these terms, act fraudulently, or if the law requires it, and we will tell you why unless the law stops us. Ending your account does not end any rental agreement you have made with a provider; that continues on its own terms. The parts of these terms that by nature continue (ownership of content, liability, applicable law) do so.
18. Complaints
If you are unhappy with the Platform, tell us on WhatsApp or through the /contact page. We aim to reply within 14 calendar days and will tell you what we decided and why. You may also contact Patērētāju tiesību aizsardzības centrs (the Consumer Rights Protection Centre) (https://www.ptac.gov.lv) or the consumer authority of the EU country where you live.
19. Governing law and courts
These terms are governed by the law of Latvia. If you are a consumer, you also keep the protection of the mandatory rules of the country where you normally live, and you may bring a claim against us in the courts of that country as well as in Latvia; we may sue you only in the courts of the country where you live. A tenancy is governed by the law of the place where the home is; a ride by the law of the country where it takes place.
20. Changes to these terms
We may change these terms for a valid reason — for example a change in the law, a new feature, or a change in how the Platform works. We will tell you in the app or by email at least 30 days before a change that is worse for you takes effect, and you may close your account before then without cost. Bookings and rides already confirmed keep the terms they were made under. The date at the top shows when these terms last changed.
21. Contact
EMPIREO SIA, Tērbatas iela 14-3, Riga, LV-1011, Latvia. Use the /contact page or the WhatsApp number shown there; the Legal notice at /imprint lists our email address and registration details.
Related policies
See our Privacy Policy, Cookie Policy, and Data Deletion pages for more information.