Cancellation and refunds
Last updated: 23 October 2026.
If you are looking for a home
Sending a request is free and takes no card. While a request is waiting for the provider you can withdraw it from your bookings page; nothing is charged. When a provider confirms, you pay the rent, any deposit and any other cost to the provider directly, on the provider's own terms. Empire After Services does not receive that money, so a refund of rent or a deposit is between you and the provider under your agreement with them; a person from Empire After Services will help you raise it. If you paid Empire After Services for a booking made before booking became free and it was cancelled, a person from Empire After Services contacts you about the refund.
If you book a ride or an airport pickup
You pay the driver directly and Empire After Services takes no part of the fare, so a refund of a fare is between you and the driver. Tell us if a ride went wrong and a person from Empire After Services will help.
If you are a provider: the platform fee
Providers whose tenants book on the provider's own website pay Empire After Services a platform fee of ₹500 for each booking that came from us and is made on or after 23 November 2026. It is billed once a month through a Razorpay payment link. A booking counts only once you have confirmed it to us, and a visit that did not end in a booking costs nothing. You can stop at any time by removing your website link from your listing; fees for bookings already confirmed stay due.
When a platform fee is cancelled or refunded
If we billed a fee for a booking that did not happen (the booking was cancelled before the tenant moved in, the tenant never arrived, or the tenant did not come from Empire After Services), tell us within 30 days of the payment link. If the link is still unpaid we cancel that fee; if you have paid it we refund it in full.
How a refund is paid and how long it takes
A refund goes back the way you paid, to the same card, UPI account, bank account or wallet: a platform fee through Razorpay, and a card payment made before booking became free through Stripe. We issue it once we have agreed it, and it usually reaches you within 5–7 working days after that, depending on your bank. We never ask for your card number, PIN or one-time code to send a refund.
How to ask
Write to us from the /contact page or on WhatsApp (+91 97784 18074) with the booking reference (it starts with EAS-) or the payment link. We reply as set out in our Terms of Service. EMPIREO SIA, Tērbatas iela 14-3, Riga, LV-1011, Latvia.
Your rights
Nothing on this page limits a right to cancel or to get money back that you have under the law of the country where you live.
Related policies
See our Terms of Service and Privacy Policy.